1. Verify that printer is turned on (green/orange status light) and the Ethernet cable is connected.

  2. Verify the Ethernet wall jack functionality and ensure the Ethernet is displaying a green link light. If connected via a network switch, try connecting to a different port.

  3. Navigate to Devices and Printers >Printer Properties > Ports and confirm “Standard TCP/IP” port is selected. Select “Configure Port” and write down the IP address.

  4. Open Command Prompt and ping the IP address listed under “Configure Port”. If this address does not ping, the printer is set to another IP. Set the address on the printer to the value stated in “Configure Port”

  5. Verify the printer tray has paper and no jams exist in feeder

  6. Navigate to Control Panel > Devices and Printers:

    A. Verify the printer icon is not grayed out (this would indicate the printer is disconnected).
    ← This printer is offline
    B. Verify the printer is set as default. A green check mark will appear over the default printer.

    C. Verify the correct driver is appearing under Printer Properties > Advanced > Driver. The driver name should match the printer model (for HP models, Universal Drivers should also suffice)

  7. If the printer is appearing disconnected in Devices and Printers, replace the Ethernet cable and attempt connecting to a different switch ports.

  8. Navigate to C:\Windows\System32\spool\PRINTERS. Delete all files located in the folder to clear existing print queue.

  9. Open Services and restart the “Print Spooler” service. Verify that the service starts and runs. The service status can be queried by running command “sc query spooler”.


  10. Attempt printing a test page. Right click the printer in Devices and Printers and navigate to Printer Properties > General > Print Test Page. Check if a page is printed.

  11. If the printer is still not printing, remove the device from Devices and Printers and reinstall the driver.

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