- Verify that printer is turned on (green/orange status light) and the Ethernet cable is connected.
- Verify the Ethernet wall jack functionality and ensure the Ethernet is displaying a green link light. If connected via a network switch, try connecting to a different port.
- Verify the printer tray has paper and no jams exist in feeder
- Navigate to Control Panel > Devices and Printers:
A.Verify the printer icon is not grayed out (this would indicate the printer is disconnected).
← This printer is offline
B. Verify the printer is set as default. A green check mark will appear over the default printer.
C. Verify the correct driver is appearing under Printer Properties > Advanced > Driver. The driver name should match the printer model (for HP models, Universal Drivers should also suffice)
- If the printer is appearing disconnected in Devices and Printers, replace the Ethernet cable and attempt connecting to a different switch ports.
- Navigate to C:\Windows\System32\spool\PRINTERS. Delete all files located in the folder to clear existing print queue.
- Open Services and restart the “Print Spooler” service. Verify that the service starts and runs. The service status can be queried by running command “sc query spooler”.
- Right click the printer in Devices and Printers and navigate to Printer Properties > General > Print Test Page. Check if a page is printed.
- If the printer is still not printing, remove the device from Devices and Printers and reinstall the driver.
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