If Outlook email is not updating, try the following steps:

  1. Navigate to the Send/Receive tab and select the “Work Offline” button. After clicking it, wait 10 seconds before clicking it again to reconnect to the Exchange server.

    If Outlook is connected properly, the bottom right hand corner of Outlook will display “Connected to: Microsoft Exchange”

    If this message is appearing but new emails are not, send the user a test email and then double check the email did not get filtered into Junk Email.
    2. Verify you can ping the Exchange server from the client PC.

    If you cannot ping the Exchange server, check the client PC firewall and proxy settings.
    1. 3. Open the Windows Run program
    1. – Type “outlook /safe” and select “OK”

    If emails start appearing, it is most likely a conflict with an Outlook Add-in creating issues.
    4. Close Outlook and navigate to Control Panel > Mail (32-bit) > Show Profiles. Select “Add” and name it “Test Profile”

    The profile setup information should pre-populate. Select “Next” when prompted and finish creating the profile. Underneath “Always use this profile”, select the test profile.

    Apply your changes and start Outlook. This will load Outlook with default settings and re-download all email.
    1. 5. Run an Outlook repair by navigating to C:\Program Files (x86)\Common Files\microsoft shared\OFFICE16\Office Setup Controller

– Run the setup.exe as an administrator.

– Select “Repair” when prompted.

    The repair takes approximately 10-15 minutes to complete and should resolve any corrupted files or settings causing issues.

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